![]() ![]() Refunds will be credited to the original payment method. Our faulty claims period is 5 weeks (excluding general wear and tear or improper care).Īllow 1-2 business days for our Customer Service team to process your return. We will resolve the issue as soon as possible. If we have missed a fault in our quality control, please contact our Customer Service team with your order number and images of the damage or defect. Enter your order number and email address, then follow the steps to schedule a DHL parcel pickup.Īs an ethical slow fashion brand, our products are carefully crafted by hand. We are not liable for lost garments sent through alternative couriers.ĭHL Returns Portal: For easy express international returns at a flat rate shipping cost of $35 AUD, use our DHL Returns Portal here. Please note that return shipping costs for exchanges or change-of-mind returns are your responsibility. (We encourage you to reuse your original packaging!) Present the label at your local Australia Post office for printing and attach it to your return package. Enter your order number and email address, then follow the steps to generate a shipping label. Note that clearance items are not eligible for refund or exchange.Īustralia Post Portal: For fast and easy express returns within Australia, use our Australia Post Portal here. Let our Customer Service team know if you prefer an exchange, a 110% store credit, or a refund, and we will process your request upon receiving the returned items. ![]() Return Policy: Please ensure that the items are returned in their original, unworn, and re-sellable condition within 14 days of delivery. If you need to return or exchange an item, please follow the guidelines below. We want you to be completely satisfied with your purchase. We have a 14 day return policy too to give you time to try things on at home, or visit our stores in Australia or Bali. If you would like help finding your right size or have more questions, please don't hesitate to contact us via email or on social media. Please refer to 'Fit' section of each individual product for more detailed sizing of the product you're interested in adding to your eco-conscious wardrobe. Our size guide below serves as a general guideline for helping you find your size.
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